Product Features

• Advanced Patented AromaSwirl Brewing System
• Automatic Espresso & Coffee Brewing – Easy To Operate
• Hot Water Dispenser & Instant Steam Feature. Special Pre-Ground Coffee Funnel
• Professional Quality Coffee Grinder – Six Settings. Built-in ½ Gallon Water Tank
• For Perfect Coffee Extraction - a Powerful Pump. Stainless Steel Boiler

From the Editors

The Bosch Benvenuto B20 Gourmet coffee machine is oneof the most feature-rich machines on the market forthe money. This Swiss work of art makes perfectespresso or coffee in about 30 seconds at the press ofa button. The key feature of this machine is gourmettaste and convenience. Enjoy fully automated featuresthat will have you making perfect espresso, coffee,lattes, cafe mochas, cappuccino and other great coffeehouse drinks in the blink of an eye. Bosch has combined convenience with taste through advanced features. These include the exclusive AromaSwirl System for maximum flavor extraction, stainless steel boiler (which helps protect against your coffee acquiring a metal taste), precisetemperature control for optimum flavor release and abuilt-in water filter that completely cleans the waterfor a pure coffee taste. Advanced features includeprogrammable brewing options, adjustable coffeestrength, the ability to use pre-ground coffee of yourchoice in addition to coffee beans (useful if you havedecaffeinated beans in the hopper but want a regularespresso/coffee), rapid switching between brewing andsteaming functions, an adjustable coffee grinder forfine tuning your espresso/coffee and an automatedcleaning system. Proper grinding is at the core of excellent coffee production. The Benvenuto has a built-in, conical type burr grinder. Pushing the brew button sets the cycle in motion wi
Product Description

Customer Response

Great Machine
After years of use, I replaced my Saeco machine with the Bosch B20. I did a lot of research, and I think this is a great machine for the money. It is fast to start up, and it makes great coffee and espresso. The steam rod/hot water dispenser is also top notch. The Germans do a great job engineering a great boiler. Water is super hot and there is no wait. If you make tea, it is a lot faster than waiting for a kettle.

I never had any customer service issues, so I cannot really address the machine from that angle. Finding the cleaning pods was not that hard, IMHO.

The only complain I have is that the water tank is a small, and must be refilled often if you drink a lot of coffee or make a lot when you have guests.

Troublesome machine; bad service.
Aggravating coffee maker to use. Owners manual was obviously written by a non-owner. The service center should be renamed "circus center" because of the bad service. For example:
when I tried to order the cleaning tablets specified in the manual, the rep said "we don't have those". I asked why the manual gave a part number and gave a toll-free number to the service center in which to order. He suggested that I "try another manufacturer of espresso machines...that all the cleaning/descaling tablets are the same".
I wouldn't buy this machine again at a third the price that I paid.

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